Privacy Policy

Who We Are

This website is operated by Warm Homes Net Zero Ltd, a company registered in England and Wales (company number 17150150). Our contact email address is hello@whnz.co.uk.

What Data We Collect

We may collect the following personal data when you interact with our website or services:

• Your name, email address, telephone number and postcode when you submit an enquiry or contact form
• Company name, qualifications, insurance details and accreditation information when you apply as a subcontractor
• Technical data such as your IP address, browser type and operating system, collected automatically when you visit our website
• Usage data including pages visited and time spent on the site

How We Use Your Data

We use the data we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To process and review subcontractor applications
• To communicate with you about our services, where you have given consent
• To improve the performance and usability of our website
• To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

• Consent: where you have given clear consent for us to process your personal data for a specific purpose
• Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to enquiries and improving our services
• Contractual necessity: where processing is necessary to perform a contract with you or to take steps at your request before entering a contract
• Legal obligation: where processing is necessary to comply with a legal requirement

Data Sharing

We do not sell, rent or trade your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website or delivering our services, but only where necessary and under appropriate data protection agreements. We may also disclose your data where required to do so by law.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected. Enquiry data is typically retained for up to 24 months. Subcontractor application data is retained for the duration of the working relationship and for a reasonable period afterwards. You may request deletion of your data at any time.

Your Rights

Under UK data protection law, you have the following rights:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to restrict or object to our processing of your data
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at hello@whnz.co.uk.

Cookies

Our website uses cookies to ensure basic functionality. For full details on how we use cookies, please see our Cookies Policy.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at hello@whnz.co.uk.

Warm Homes Net Zero Ltd · Company number 17150150 · Registered in England and Wales